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Service Desks: Increased Community Work

Ric Carlyon - Tuesday, May 02, 2017

Justices of the Peace at Service Desks across Greater Auckland are seeing increasing numbers of clients and processing more documents than ever.

Data received for February from most of the 65 Desks shows growth in most activities: a total of some 35,000 transactions during the month.

“Projected, this means Auckland Justices will likely process more than half a million documents this calendar year”, says Council Member, Ric Carlyon, who oversees Service Desk activities, “which is a fantastic public service by volunteer Justices without charge to either the clients or the community. And our members not only put in time attending Service Desks, but also attend meetings and training courses at night and  at weekends to keep up-to-date with changes to documentation and processes”.

The busiest Service desk, by far is the Auckland District Court where two Justices are  on a roster to attend for 3 hours each weekday. In February they helped clients with more than 7,000 transactions.  

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